(925) 362-09923189 Danville Blvd, Suite 130Alamo, CA 94507
Patient Resources 2017-07-12T08:15:31+00:00

PATIENT RESOURCES

Whether you are a new or returning patient, please take the time to learn about our office policies and insurance billing.

Welcome to Alamo Oaks Dermatology.

We look forward to meeting you. For your first appointment, we ask that you please arrive 15 minutes early to complete a HIPAA acknowledgement, your registration and medical history form. These forms can also be downloaded, completed at home, and brought to your first visit. Remember to bring your current insurance card(s) also.

Billing Policy Form

Patient Information Form

HIPAA Consent

EMA Medical History

Please also take some time to review our office policies and insurance information below.

What to Bring

Bring a list that includes any medications you are taking, allergies and skin care products you are currently using.

Children

For your protection and the safety of your children, any child under the age of 12 will not be allowed in the reception area without an adult present.

Late for your Appointment?

Arrive on time for your appointment. If even just 5 minutes late, we’ll be forced to choose between shortening your appointment and not addressing all of your concerns, or making other patients wait. If you arrive 10 — 15 minutes late, you will be asked to wait until the other patients have been seen, or you may reschedule.

Missed Appointments/ No Shows

We understand scheduling conflicts occur. If you must cancel or reschedule an appointment, 24 hours notice is requested. New patients who miss the first appointment, without cancelling or rescheduling in advance, will not be rescheduled.

Payments

Payment for services is expected the day of your visit. This includes co-pays and deductibles. Payment in full is required for all cosmetic services, or if we are not contracted with your insurance company. Alamo Oaks Dermatology accepts payment cash, check, Visa and MasterCard.

Eligible Insurance

Alamo Oaks Dermatology accepts most PPO insurance plans and Medicare.

Insurance Billing

We bill participating insurance companies as a courtesy to you. Any deductible or co-pay is expected at the time of service. You are responsible for all charges.

Questions?

Billing questions should be directed to Krista Stirewalt, Practice Manager, at (925) 362-0992, between 9:30 and 11:30AM, M-F. Questions brought to her attention later in the day will be addressed the following business day, during the hours mentioned above. If a billing issue requires extra time to resolve, an additional fee may be charged to review the details.

We want your visit at Alamo Oaks Dermatology to be a positive experience. In order to better work with you, we ask that you are familiar with our office policies prior to your visit.

APPOINTMENTS – SCHEDULING

Addressing your skin concerns in a caring, confidential manner is our priority. Dr. Baughman advises a full skin exam at your first visit. For convenience, you may download and complete the new patient forms before your appointment. Bring them and your insurance card to your appointment. If you have multiple concerns, the Medical Assistant will ask you to prioritize your top concern for the initial visit, and you may be asked to schedule another appointment for those items lower on your list.

APPOINTMENTS – CANCELLATIONS/ LATE/ NO SHOWS

Cancellations

We understand that it may be necessary to reschedule your appointment. Please call the office by noon one working day in advance, so that others may be offered your appointment time. For Monday appointments, call the office by noon the Friday before. To cancel call (925) 362-0992.

Late Cancellations

Late cancellations are considered a ‘no show’.

Late Arrival

If you will be unavoidably late for your appointment, please call us to let us know. If you arrive later than 15 minutes after your appointment time, you may be asked to reschedule your appointment.

No Show

A ‘no show’ occurs when an appointment is missed and was not cancelled by 12 noon one business day in advance.

APPOINTMENT- WHAT TO BRING

Bring a list of your medications, allergies, and skin care products (if pertinent), and insurance card to each appointment. If you have had a skin biopsy or recent lab work by a referring physician, bring a copy of the report. If your medications have changed, or if new allergies or reactions have developed since your last visit, please notify the Medical Assistant at the beginning of your appointment. Notify the receptionist if your insurance has changed since your last appointment.

COSMETIC CONSULT

Your first visit will cover both cosmetic and medical skin concerns. A comprehensive skin health history will be taken, and a full skin exam will be performed. There is a $100 fee for the cosmetic consult and the medical concerns and treatments will be billed to your insurance company. If you have insurance for which Dr. Baughman is not contracted, the medical portion for your visit ranges between $94 and $204 (the average fee is $135). The $100 cosmetic consult can be applied towards any cosmetic treatment performed within 90 days of your first visit. Dr. Baughman will discuss treatment options that are best suited for you, and a personalized treatment plan will provided. Plan on a 30 minute appointment for this visit. If you want a treatment on the same day as your consultation, please let the Receptionist know when you make your appointment.

DO I NEED A CONSULTATION WHEN I ALREADY KNOW WHAT I WANT?

Yes, a consult gives you the chance to discuss your goals, concerns, and prior treatments. Often there are several options to help improve your skin, perhaps some of which you weren’t aware. You might think you need a chemical peel or photo facial to lighten dark spots, when a prescription cream such as Triluma would achieve similar results (at a much lower cost). The full skin exam will reveal any potential skin cancers or pre cancers.

HIPAA Notice of Privacy Practices

For your courtesy, a copy of the policy is in the reception area for you to review.

INSURANCE

Alamo Oaks Dermatology accepts Medicare and most PPO insurance plans as listed below. We ask that you bring your insurance card to each appointment and notify our receptionist of any changes when you check in for your appointment.

  • Aetna
  • Anthem Blue Cross
  • Blue Cross Blue Shield
  • Cigna
  • Health Net
  • Interplan Health Group
  • Medicare
  • Secure Horizons
  • Tricare for Life
  • United Healthcare

Your insurance policy is a contract between you and your insurance company. We will file your insurance claim for office visits and procedures, but we will not become involved in disagreements between you and your carrier. If your insurance carrier does not provide payment within 45 days, you will be responsible for payment. If insurance information is inaccurate, or is not provided at your appointment, you are responsible for any charges in full.

HMO and Medi-Cal

HMO and Medi-Cal insurance are not accepted and you will be asked to pay for services at your appointment. If Medicare is your primary insurance and you do not have a secondary, or if your secondary is an HMO, you are responsible for deductible and copays at the time of service.

Out of Network Insurance (Non-Contracted plans)

If you have an insurance plan with which we do not participate, you may have out-of network benefits. These typically have a higher co-pay, co- insurance, or deductible cost. You are responsible for payment at the time of service.

Self-Pay

We offer a special reduced fee schedule to our self-pay patients, and payment in full is expected at your visit.

KEEPING ON TIME

Timeliness is important, and Dr. Baughman makes every effort to see you at your scheduled time. Appointments are scheduled to accommodate your needs, but sometimes an appointment takes longer. Alamo Oaks Dermatology typically does not ‘double book’ appointments. Because each person’s care involves nuances and fine tuning, the treatment and education portion of your visit may take longer than the examination. Help Dr. Baughman by notifying the Medical Assistant at the beginning of the appointment about all of your concerns. If time allows, they will be covered that day, and if not, a follow up appointment will be scheduled. If your visit is nearly over, and you mention another concern, another appointment will be needed to address it. If Dr. Baughman is running more than 15- 20 minutes behind, you will be offered the choice of rescheduling.

MEDICAL RECORD REQUEST

For a copy of your medical records, we request the following:

  • A signed written request- mailed, faxed, or in person
  • Five business days to process request
  • A $20 – $50 copying charge, depending upon the length of records

Medical records are sent free of charge to referring physicians or to outgoing referrals.

PAYMENT

Payment is expected in full at the time of your visit for co-pays, co- insurance, cosmetic services, elective services, and skin care products.

We accept the following methods of payment

  • Cash
  • Checks
  • Mastercard
  • Visa
  • American Express

Cash payments- please ask for a receipt at the time of payment.

Returned checks – There is a $25 fee for returned checks. After one returned check, we may ask for further payment in cash or credit card.

PRESCRIPTION REFILLS

At your visit, please let the Medical Assistant know at the beginning of your appointment if you need a prescription refill. Between visits, contact your pharmacy directly for refills. It is best to contact them one week before the needed refill. Long term prescriptions require ongoing evaluations before refills can be approved, at least yearly, or even monthly, depending upon the medication. An office visit is required for new prescriptions to ensure an accurate diagnosis.

PHONE CALLS/MESSAGES

For questions relating to surgeries, lab and biopsy results, and treatment questions please leave a message for the Medical Assistant. Unless the situation is very urgent or an emergency, calls will usually be returned during lunch or after the last patient appointment of the day. Please make sure you leave a number where you can be reached during those times.

TREATMENT OF UNACCOMPANIED MINORS

If a parent or guardian is unable to accompany a child, an authorized and responsible adult must accompany them. A Permission to Treat form must be completed by the parent or guardian and include the name of the responsible party. Patients between 15-18 years may be seen without a parent with a completed Permission to Treat form on file. Click here to download a Permission to Treat form.

Eligible Insurance

Alamo Oaks Dermatology accepts most PPO insurance plans and Medicare.

Insurance Billing

We bill participating insurance companies as a courtesy to you. Any deductible or co-pay is expected at the time of service. You are responsible for all charges.

Questions?

Billing questions should be directed to Krista Stirewalt, Practice Manager, at (925) 362-0992, between 9:30 and 11:30AM, M-F. Questions brought to her attention later in the day will be addressed the following business day, during the hours mentioned above. If a billing issue requires extra time to resolve, an additional fee may be charged to review the details.

New and returning patients, we ask that you have a current and completed HIPAA acknowledgement form, billing information, general patient registration sheet and medical history form.

To expedite your visit, these forms can be downloaded, completed at home, and brought to your first visit. Remember to bring your current insurance card(s) also.

Download individual forms:

Billing Policy Form

Patient Information Form

HIPAA Consent

EMA Medical History

TREATMENT OF UNACCOMPANIED MINORS

If a parent or guardian is unable to accompany a child, an authorized and responsible adult must accompany them. A Permission to Treat form must be completed by the parent or guardian and include the name of the responsible party. Patients between 16-18 years may be seen without a parent with a completed Permission to Treat form on file.

Permission to Treat form